As a luxury travel agent, you’re reputation is often in the hands of people you don’t directly control. Your clients come to you expecting the very best, and you do your best to provide the best. However, if a cruise line, hotel chain, or transportation company gives them a less-than-stellar experience, your clients’ opinion of you will suffer.
That’s why the really great travel agents are fiercely loyal to the companies that reliably deliver premium experiences. As a relative newcomer to the luxury chauffeured transportation space, we launched in 2010, we’ve definitely experienced the angst of travel agents unsure if they want to trust their clients with a new, untested company.
The great thing about Brilliant is that, we understand that. We’re not offended when our pitches to top-tier travel agents is met with skepticism. We realize when you’re in an industry that is set in it’s ways, and you want to do things completely different, you have to put your money where your mouth is.
Every single chauffeured transportation company lauds their service over their competitors. We do it too. Every company wants the reputation of doing something different. Yet, most of the uniqueness stops after the marketing message as transportation companies across the globe have become carbon copies of each other. It’s a mold that’s hard to both break out of and convince those who haven’t experienced Brilliant before that we’re actually different all the way down to the tires.
Richard Fertig, our founder and president, recently wrote an article about his exchange with one of the top travel agents in the world. He recounts this exact scenario when he’s trying to convey all the things Brilliant does differently to a travel agent who’s heard it all before. However, when actual real-life examples came up, the travel agent was actually impressed.
With this article, we’re going to explain the seven ways Brilliant can make you a better travel agent. Not in offering all the platitudes of excellence while delivering sub-par service. But in offering reliable, every-single-trip, wow factors for your clients. At this level, of course, its just an article. We could be lying. We could be sharing platitudes and making promises we can’t keep.
But if you look beyond the salesmanship and make a call to our office, you’ll be greeted by top-tier executives from the hospitality industry, not the transportation industry. You’ll be introduced to a new way to travel, a new form of transportation where transportation is actually a by-product of a focus on serving our clients, your clients.
Read this article then do yourself, and your clients, a favor. Give us a call and learn all the things we’ve done in real-life to serve and impress each and every client.