How to Successfully Engage Your Experiential Event Attendees

February 23, 2016

- Posted by Stefan Held

 

How to Successfully Engage Your Event Attendees

 

In one of our recent posts, The 5 Top 2016 Trends In The DMC Industry, we mentioned the importance of creating an experience, not just an event. We talked about the need for Event Planners to get their attendees excited and give them a chance for a hands-on experience. One of the options often overlooked is special event transportation. In this post, we want to drill down on how to successfully engage your event guests- during, before and after an event.

Making your event interactive is more important than ever and creating a memorable experience will elevate your event from two dimensional to a 3D experience. While there are tons of ways to approach this, below are a handful of tips that helped create experiential events for some of the top Event Planners and DMCs we work with here at Brilliant Transportation.

 

 

 

How to Successfully Engage Your Event Attendees

 

 

1.) Mobile Apps

  

How to Successfully Engage Your Event Attendees

 
 
According to the Pew Research Center, nearly two-thirds (64%) of all U.S. adults own a smartphone- and if your target audiences is under the age of 50, that number is as high as 85%! 
Let's look at how a mobile app can help you and your attendees: 
 
It let's everyone connect, even before the event. Why is that important? Social sharing and word of mouth will hype up your event and get additional people's attention who otherwise might not have heard about the event.
 
Using the app ahead of time will make your audience familiar with it- even before your event. Attendees can create their personal schedules and, if you include a map of the event location in the app, get familiar with the venue. Pre- event buzz will sure make your sponsors very happy and give them and you more time to engage with the users. 
 
During the event you can send push notifications to make sure attendees are fully engaged with the event program as well as offer help sections to clear up any questions they might have in real time. Polls for crowdsourcing as well as contest are other ways to make sure your attendees will remember your event for a long time. 
 
After the event an app can be a way to stay in touch with your guests. Not only can you share the presentations, keynotes and other useful takeaways, you can also promote additional offerings you might have as well as inform them about future events you might host.
 

 

 

2.) Social Media 

How to Successfully Engage Your Event Attendees
Just like apps, social media can be an important engagement tool before, during and after your event. Start working on a strategy early and create an event specific hashtag. Make sure to promote that hashtag everywhere: on your website, in your emails, on all SM platforms, newsletter and your mobile app. But research your hashtag beforehand- a common one might be taken or, even worse, be associated with something you don't want your brand to be related to. (Remember the " #WhyIStayed You had pizza,” Digiorno Twitter disaster?) 
 

So double check and then check once more before you settle on your event's #.

 

 

 

 3.) Social Wall

 

How to Successfully Engage Your Event Attendees

 

A Social Wall is another interactive tool that more and more events incorporate successfully during events. It can help collect and share all the social media activity in real time and display it to your attendees. This would give everyone not only a way to participate but also create a conversation through social sharing. In addition to social media activity, the wall could also include more customized options such as a event related news feed, sponsored content and important event stats. 

 

   

 

4.) Event Space 

 

How to Successfully Engage Your Event Attendees

 

While there are other very important factors to consider when looking for the perfect space, the venue's layout can be critical to your event's success. The flow of traffic is an important factor to consider. Where will people arrive? What are the high traffic areas? For example: if registration is required for admittance to your event, an ample sized foyer is clearly needed. What about keynote speeches, smaller size activities, etc? The right room size for the amount of guests will make sure no one is left out in the hallway, unable to get in.

Nowadays it is almost a given that an event space has WiFi, but it can still become an issue. Having WiFi alone does not do the trick. How strong is the signal and how many attendees will potentially be online at the same time are questions you should ask yourself.

Having recently been to a large marketing conference I can tell you that the WIFI worked well until about 10,000 of us attended the keynote speech and started (or tried to start) checking emails and tweeting. Let's just say this: my one bar verizon cell signal worked better than the Wifi at the venue (which was very embarrassing, since the WiFi provider was also a sponsor of the conference.)  

 

 

5.) Charity

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A recent study found that "84 percent of Millennials made a charitable donation in 2014. Of those givers, only 22 percent said their donation was solicited through their company. Fully 78 percent made donations on their own." This shows that people want to donate to causes they believe in- so make giving back an integral part of your event!

Stand with Malala is a charity picked by Inbound 2015 marketing conference. Inspired by co-founders Malala and Ziauddin Yousafzai, Malala Fund's aim is to raise girls' voices and ensure every girl has access to 12 years of free, safe, quality primary and secondary education. Inbound promoted their upcoming documentary "He named me Malala", encouraged attendees to donate to the cause and engage on social media by sharing the hashtag.

Having a tough time deciding which charity to support? Use social media before your event to ask your attendees what they think. Create a contest and get people involved.

 

 

6.) Event Transportation 

 How to Successfully Engage Your Event Attendees

 

Many event professionals keep their interactions with attendees focused on the time during the event and within the event space. It is often completely overlooked how visitors get to and from the location. VIPs and other special guests would not only be extremely appreciative of a luxury car picking them up and dropping them off at their hotel, but the ride to and from the location is also a huge opportunity to create a memorable experience outside of the venue. Our recent blog "Event Transportation - Guaranteed Ways to Make Yours Stand Out" shows ways how you can create a unique experience and gives tips on how to make your chauffeured vehicles stand out with custom branding. Some of the Fortune 500 companies we work with have successfully used luxury Sprinter Vans as a mobile office, presenting new products to their clients while on route.

As you can see, the options to make your event (transportation) more productive and memorable are endless!

 

 

Now over to you- what is your experience from events you have hosted or attended? What worked and what didn't? Please comment below and make sure to subscribe to our blog.

 

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Luxury transportation experts focusing on special event transportation using Mercedes Sprinters, luxury mini buses, and coach buses in NYC and LA.